Refund policy
# Return & Refund Policy
**BuyMart Shop**
Effective Date: March 3, 2026
At BuyMart Shop, we work with trusted international fulfillment partners to deliver high-quality products directly to our customers. Your satisfaction is our priority, and we are committed to providing a safe and reliable shopping experience.
---
## Returns
You have **7 days** from the date of delivery to request a return.
To be eligible for a return:
* The item must be unused and in its original condition.
* The item must be returned in the original packaging.
* Proof of purchase (order number) is required.
As we operate through international fulfillment partners, all returns are subject to inspection and approval before processing.
Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
---
## Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within **48 hours** of delivery.
Kindly provide:
* Clear photos of the product
* Clear photos of the packaging
* Your order number
After verification, we will offer:
* A free replacement
or
* A full refund at no additional cost to you
---
## Refund Process
Once your request is approved, refunds will be issued to your original payment method.
Please allow **5–10 business days** for the amount to reflect in your account, depending on your bank or payment provider.
---
## Order Cancellation
Orders may be canceled within **12 hours** of placement.
After this period, orders may already be processed and cannot be canceled.
---
## Non-Returnable Items
The following items are not eligible for return:
* Used items
* Items marked as “Final Sale”
* Customized or personalized products (if applicable)
---
## Contact Information
For any questions regarding returns or refunds, please contact us:
📧 **[buymartnet.shop@gmail.com](mailto:buymartnet.shop@gmail.com)**
We aim to respond within 24 hours.
Thank you for choosing BuyMart Shop.
Your trust means everything to us.